Charges reversed
Subscriptions & bills
Auto-renewals you never agreed to, gyms that won't let you cancel, phone and cable bills with surprise fees, robocalls you can be paid for. How to cancel, get refunds, and claim statutory damages.
- SubscriptionsCharged for a subscription you canceled or forgot? How to cancel for real and get the money backFree trials that auto-renew, "cancel anytime" that takes five screens, charges after you canceled: what the FTC's negative option rules and state auto-renewal laws require, how to cancel so it sticks, when you're owed a refund, and how to use a chargeback when the company won't budge.
- SubscriptionsGym won't let you cancel? Your state law probably says otherwise (and when you're owed a refund)Gyms are one of the most complained-about industries for a reason. Most states have health club laws with mandatory cancellation rights: moving away, disability, the gym closing or relocating, a 3-day cooling-off period, and caps on contract length. How to cancel for real, the certified-letter method, and how to get charges refunded.
- SubscriptionsRobocalls and spam texts can pay you $500 to $1,500 each (TCPA): how to collectThe Telephone Consumer Protection Act gives you a private right to sue for every illegal robocall, prerecorded message, or marketing text sent without your consent, and for calls to a number on the Do Not Call Registry: $500 per violation, tripled to $1,500 if willful. How to identify the caller, what to log, sending a demand, and when a lawyer takes the case for free.
- SubscriptionsWrong charges on your phone, internet, or cable bill: how to get them refunded (and the FCC complaint that makes carriers call you)Unauthorized add-ons, promotional rates that expired early, equipment fees for returned boxes, early termination fees after a price hike, cramming: what the rules say, the 30-day dispute steps with AT&T, Verizon, T-Mobile, Comcast, Spectrum and others, and how an FCC informal complaint gets you a callback from the executive team.